The human element of enterprise AI

Buying AI software is easy. Changing how a business works takes leadership.
At the NTT Interconnected Mexico 2026 event, I shared my perspective on the human element of enterprise AI.
This article builds on the discussion: redesigning processes, developing people’s skills, and defining accountability as AI takes on more work.
Where does your organization need the most change: technology, processes, or people?
The Human Element of Enterprise AI
Mariano O’Kon
